Blog

In the continually evolving landscape of the hospitality industry, customer service shapes lasting impressions on guests and is crucial for maintaining a stable flow of business. With staff shortages rising and an active vacancy rate of 9% in some countries, combined with increasing expectations from guests, the implementation and use of technology is becoming essential. How can the industry prepare to create the ultimate experience for guests of the future?

Claridge's is London’s legendary Mayfair hotel, located a stone’s throw away from royal residences, and with a long-standing relationship with royalty, international diplomats and world leaders. With such a clientele, it is essential to Claridge’s that its laundry is equipped to care for luxury garments as well as linen from the hotel’s catering services. Claridge’s wanted to ensure it could deliver this tailored and quality service on-site and extend capacity from 209 rooms to 293, as well as providing luxury laundry care for its sister hotels The Connaught and The Berkeley. A drastic and considered expansion of their laundry was required.

The boutique luxury hotel on the Greek island of Santorini impresses its guests with great hospitality and meticulous laundry care, thanks to Miele.

The Zelloon boutique hotel in the Tyrolean Zillertal places a focus both on rest and relaxation and on the health of guests. This is the mission of the hotel's own Medical Department.

The new Miele Benchmark washing machines and dryers bring together performance, efficiency and cleaning and drying quality with ease.

Sensory marketing is all about influencing human behaviour and emotions via the senses. This is a strategy already deployed by many hotels.

Nowadays, personalisation is the key to success. Here are 10 useful tips on creating a unique and personalised guest experience, success guaranteed.

The star-studded GOLVET restaurant at the Potsdamer Platz in Berlin evokes a metropolitan feeling. We spoke with chef-de-cuisine Jonas Zörner.